Help and reporting

Contact / Compliance

Last updated: August 5, 2026

Ferocity routes support and compliance requests to the people responsible for the affected account, provider, or policy. Email ferocityflow@outlook.com and use one of the subjects below so the request can be classified correctly.

SMS help or opt-out

Reply STOP to a Ferocity text to opt out or HELP for help. You may also email with the subject “SMS help” and include the affected mobile number. See the SMS Terms and SMS Consent / Opt-In Policy.

Privacy or data request

Use the subject “Privacy request.” Send the request from the email associated with the account and identify the relevant business or workspace. Ferocity may verify identity and authority before providing, correcting, exporting, or deleting information.

Abuse, unwanted communication, or provider concern

Use the subject “Abuse report.” Include the sender, date, channel, and a description or screenshot where practical. Do not include passwords, one-time codes, or full payment details. Reports may result in message suppression, provider isolation, account review, or other protective action under the Acceptable Use Policy.

Security

Use the subject “Security report” for a suspected vulnerability or unauthorized access. Do not exploit a suspected issue, access data that is not yours, disrupt service, or publicly disclose sensitive details before Ferocity has had a reasonable opportunity to investigate.

Billing, accessibility, and general support

Use “Billing support,” “Accessibility,” or “General support” as appropriate. Include the workspace name and a concise description. Normal support requests should not contain highly sensitive personal, legal, health, or payment information.

Response and emergencies

Response time depends on severity and verification requirements. Ferocity is not an emergency service. Contact emergency services when there is an immediate threat to life, safety, or property.